At the beginning of March 2020, WHO launched a messaging service partnering with WhatsApp and Facebook to keep people safe from the coronavirus. This easy-to-use service enables WHO to give information directly to the people that need it. From government leaders to health workers and family and friends, this messaging service will provide the latest news and information on coronavirus including details on symptoms and how people can protect themselves and others. It also provides the latest situation reports and numbers in real-time to help government decision-makers protect the health of their populations.
The service opens a conversation on WhatsApp. Users can simply type “hi” to activate the conversation, prompting a menu of options that can help answer their questions about COVID-19.